Privacy Policy

Information We Collect

We collect information you submit through contact forms, email, or onboarding questionnaires, such as your name, email address, phone number, company name, billing information, and project details. We may also collect basic analytics data (e.g., page visits, device type, IP address, browser type, and referring pages) to improve our site.

Payment Information

Payments are processed by Paddle.com or other payment service providers. We do not store full payment card numbers. Paddle may collect and process payment and tax-related data as our merchant of record and independent controller for payment processing.

Cookies & Analytics

We may use cookies or similar technologies to remember preferences, understand usage, and improve site performance. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

How We Use Information

Information is used to respond to inquiries, prepare proposals, deliver services, process payments, communicate about projects, improve our website, and comply with legal obligations. We do not sell your personal data.

How We Share Information

We may share information with service providers who assist with hosting, analytics, project collaboration, communications, or payment processing. These providers are authorized to use information only as necessary to perform services for StoryCode Labs.

We may also disclose information if required by law, to protect rights and safety, or in connection with a business transfer such as a merger or asset sale.

Legal Bases for Processing

Where applicable, we process personal data based on your consent, our contractual obligations, our legitimate interests in operating and improving the business, and compliance with legal requirements.

Data Retention

We retain client communications and project data for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the type of data and legal requirements.

International Transfers

If you access our services from outside the country where we operate, your information may be transferred to and processed in other jurisdictions. We take steps to protect your data consistent with this policy.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

Your Choices & Rights

You can request access to, correction of, or deletion of your personal information by contacting us at hello@storycodelabs.com. You may also opt out of non-essential marketing communications at any time.

Children's Privacy

Our services are not directed to children under 13 (or the age defined by local law). We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.